When a seller receives an order, it's essential to keep both the buyer and the order management system updated on the status of the order and payment. This guide will walk you through the steps to update the order status and payment method once an order has been received.
Chapters:
Upon receiving an order, the order will be in the "Received" state. You can access the order details in two ways:
Via Email: A link to the order will be sent to your email.
Through the Seller Portal: Navigate to the 'Orders' tab within the Seller Portal.
If there are specific details or instructions related to the order, you can communicate this directly to the buyer through a comment. This keeps the buyer informed and ensures clear communication.
Once on the order details page, you can manage and update the status of the order.
Keeping the order status updated is crucial for both internal tracking and keeping the buyer informed about the progress of their order.